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CW9 & Kahr Service Complaint

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  • CW9 & Kahr Service Complaint

    I have had my CW9 for just about a year.

    From day 1 it has had issues. First it was an occasional light strike, about 1-3 rounds out of a box of 100, and nearly every time the mag would drop in the middle of the magazine sometime and cause the slide to fail to lock open when it was empty. Kahr sent me a new mag release and spring to fix it (myself) the first time, fixed the mag drop but not the light strikes.

    Light strikes eventually got to where it was 75% of the time at around the 300 round count (just past break-in!) and I sent it back to Kahr to be fixed. New barrel and magazine follower and it returned to the original condition: light strikes 1-3 per box of 100.

    So I contacted them to fix this and they sent a FedEx pickup, but didn't bother to prepay it! What's the deal with scheduling a pickup but not paying for it?

    I am about 99.99% done with Kahr. My gun has been defective from day one, they had it back at the factory with every opportunity to fix it right, and now I am going to have to complain and set up another pickup to get them to pay for the shipping. For the price of the gun plus the amount of ammo and range fees it has taken to test their various "fixes" and the shipping costs to get it fixed, I could have bought a reliable gun to begin with. Never mind the cost of the backup gun I bought since I wind up sending the Kahr back to Massachusetts for weeks at a time a couple of times a year.

    My "cheap junk" S&W Sigma cost >$100 less, came with FOUR magazines, and has never had one single solitary failure of any kind. Ditto that my Ruger LCP. Kahr is supposedly a premium brand. Come on, guys!

  • #2
    Wow! If kahr put a call tag in and the guy came to pick up your gun, you should not have been billed. Chances are the carrier (Fedex?) probably billed you AND Kahr. You should vcall Kahr and let them know what happened.

    I have had great luck with Kahr service. I wouldn't give up on them yet.

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    • #3
      I didn't let FedEx take the package. No tag, no pickup.

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      • #4
        Everybody makes a bad gun.

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        • #5
          CW9 for 2 years. No single failure to fire or stovepipe.
          Put 400 rounds through for break in and not a single problem since. You might have a lemon.
          Diocoles
          DAV
          Life Member NRA
          VFW Member

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          • #6
            I agree, I have a lemon. What does it take to get Kahr to make it right? They are about to lose a customer forever.

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            • #7
              see this thread:

              http://kahrtalk.com/p-cw-series-pist....html#post1218

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              • #8
                Originally posted by Joe from N.Y. View Post
                I have a similar story, including writing them a detailed letter along with my first warranty return.

                Unfortunately I got the gun back without all of the problems fixed. So it's going back again. They say that they have scheduled a pickup for today including the airbill. We'll see if they can get it right this time.

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                • #9
                  Seems to me that, after all the substantiated problems you have had, they should just pony-up and send you a new gun.

                  That was a great letter Joe sent them, very good pieces of logic, and better yet it worked.

                  Good luck 72, they're really great little guns.
                  Where are we going and why am I in this hand-basket?

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                  • #10
                    Yeah I really REALLY like the gun when it's working, but unfortunately I don't trust it to work 100% of the time.

                    I have flatly requested a new gun. I agree, they should just give me a new one. Last thing they should want is a defective gun kicking around. They will eat up their entire production cost in shipping charges alone in short order if they keep bouncing this one back and forth.

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                    • #11
                      Nice try, Guys

                      Just a thought, I have bought a couple of other brand guns (high priced and good quality) and had trouble with feeding ammo and extractor probelms. I now think what has happened is that these manufacturers have rushed to chatch up with the demand for guns; and quality and attention to detail has suffered. When I called the manufacturer about the gun they said "It needs an extended extractor" and I said "Well if you know this is the problem why has there not been a recall; alot of people use this as a carry gun" and I never got an answer they just said " Sir would you like to return the gun"; so I sold my guns after they were returned from factory just could not bring my self to carry a gun that had let me down even though the manufacturer had fixed and said it was good to go. I have a Kahr K9 Elite (best gun I have owned) and I am buying a P45 in the next couple of days hope it is a good quality gun.

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                      • #12
                        NITRO 700 ur so right in ur comments. They all can give issues, don't care who makes um. Spend $2 grand buy a dandy gun and you still get issues. Just the nature of the beast. Kahrs are no different either. They can giv eissues. Many can be solved in house without sending them back iI-F a person would come on board and ask and explain in a nice fashion. Many little things I know for a fact have been solved on other forums just by asking. Come on any forum with a ***** on and you will get no where. CW series kahrs are super gun, their best sellers by far but some will get a lemon. sad but true.
                        . My PM9 has over 34,000+ rounds through it, and runs much better than an illegal trying to get across our border


                        NRA BENEFACTOR MEMBER


                        MAY GOD BLESS MUGGSY

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                        • #13
                          I did get on P9 that was terrible at first and sent it back. Kahr did a great job if fixing it up. I think I purchased it back in 2000/01.

                          I've bought three since, another P9, PM9 and a PM45. Only the PM45 has had a smidgin of break-in issues. 1 FT feed, 1 slide lock and 2 mags dropping. With 350 rounds down the pipe, the last 100 or so have been perfect and it runs like greased snot on a door knob now. Slickened right up

                          Point being, sometimes a mechanical device needs to be worked slightly. I've seen it happen with HK's, SIGs, Springfields, Colts, Berettas etc etc.
                          Kahr...Release the hound!

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                          • #14
                            Most car mfg-ers don't recommend a new buyer to go out and drive it like he stole it. Rings have to mate with the cylinders and alittle tlc will help out on the consurmers part. Same way with guns. We all want them to work perfect out of the box and most all guns do that but some do need that extra TLC. I never get to excited about any good gun with possable issue until I get over 200 rounds down range..
                            . My PM9 has over 34,000+ rounds through it, and runs much better than an illegal trying to get across our border


                            NRA BENEFACTOR MEMBER


                            MAY GOD BLESS MUGGSY

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                            • #15
                              Originally posted by jocko View Post
                              I never get to excited about any good gun with possable issue until I get over 200 rounds down range..
                              I agree, but the bulk of my problems occurred only after 350+ rounds.

                              The original day-1 problems didn't change at all during break-in. They stayed exactly the same. So I think at some point you just have to consider maybe the gun is a lemon.

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