CW45 owners

[shlike]

shlike did they send you a prepaid shipping label? I called Kahr this morning and they refused to send me a shipping label and said I would need to have a dealer send it in. I understand that if the frame is replaced they will need to send it back to a dealer, but it would be a lot more convenient if I could send it to them myself. Now I have to make time to take it to a dealer and hope they won't charge me extra for shipping. This is my first time dealing with Kahr's CS and I'm not impressed.

Yes they did send me a prepaid FedEx label. They offered it, I didn't even have to ask. An hour after I talked to Kahr I had an e-mail with the label. I printed it off, packed up the gun, slapped the label on it and took it to a local FedEx store (the old Kinko's), and handed it to the girl behind the counter. She took it no questions asked.

[Buzzard45]

hijacked thread continues, hehehehehe. over the weekend I'm looking at 1911's and come to find out you can get a kit, or the parts to make a kit. I started at Brownell's, went to Caspian, then on to Fusion. wow, what a DIY project. at this point this is totally a daydream.
has anybody kept count of how many CW45's have gone back for a new frame?

In this thread alone i see 12 members, with 1 question mark: RRP: do you have one? did it pass the "Greg test"? Also a question for 2Tango2: does you`re ct45 pass the "Greg test"? I see serial nos. sd, se, sf, and sg
Highjacking threads can be fun, a lot safer than say highjacking a car or something eh?

[2tango2]

In this thread alone i see 12 members, with 1 question mark: RRP: do you have one? did it pass the "Greg test"? Also a question for 2Tango2: does you`re ct45 pass the "Greg test"? I see serial nos. sd, se, sf, and sg
Highjacking threads can be fun, a lot safer than say highjacking a car or something eh?

My CT45 does pass the Greg test.

[marcinstl]

https://www.youtube.com/watch?v=1YZ3j_Rf1DI go to about 9 min. and watch the slide come off of a Kel-tec PF9. at least the Kahr is a cut above this. loose slide but none that locked up off of the rails. I can see why some like their war tested, all metal guns.

[shlike]

I called Kahr today to arrange to return my recently-purchased CW45 for this same defect. They gave me a RA# and said they would be sending me a prepaid shipping label. An hour later I had the prepaid shipping label. I didn't even have to ask for it. The only expense I may incur is if my FFL charges me to do the transfer because of the new frame & serial number. I have a CPL, so in Michigan that makes transfers very easy and quick so maybe he won't even charge me. Either way, I'm happy so far.

An update. I received a call today from Kahr Customer Service (Gino, I think his name was) to tell me that my gun is ready and to get the name of my FFL so they could ship it back. He said they put a new frame on it because of the short rail issue. He also volunteered that they have changed the design of the gun because of these frame rail issues. I asked if they function-tested my gun; he told me they ran 25 rounds through it (combination of ball and HP) and using my magazine that I had sent with the gun. They have only had the gun since last Tuesday, so a 1-week turnaround is pretty darn good, IMHO.

I am completely happy with Kahr's service in this case. I have 2 other Kahrs (CW380 and CW9) which have both functioned flawlessly since I took them out of the box. I had purchased the CW45 from G-A-G at the $289.00 special price. Add $5.95 shipping and a $20.00 transfer fee from my FFL, so I am all in at only $315.00! Even if I have to pay another transfer fee from my FFL to register the new frame, that still puts me at only $335.00 total. I can't think of another quality single-stack compact .45 for anywhere close to that price! So unless something drastic happens, or if my CW45 doesn't work right when I get it back, I'm a "Kahr Guy" for sure!

[Grizwold]

my cw45 also had the same problem. (Ser. No. SF****) They would not give me a prepaid label--cost $80 and change to ship next day air FedEx. This is my first firearm, have learned a lot, but still have a ways to go with the ins and outs of ownership, etc. When I saw that some others had gotten prepaid labels, I called them back and was told that they could not refund the shipping cost. I think I should have insisted on a label in the first place, but that is water under the bridge. They did give me another magazine, and polished the barrel, trigger, slide release, etc. and the shop I had it returned to discounted the transfer fee for me when I mentioned the expense. It still seems to me that a manufacturing defect should be covered in entirety, including any shipping charges incurred. Other than that I must say that I am well pleased with the pistol--only two or three issues during breakin and none since. I have nothing to compare it to, but it is a sweet shooting gun.

[2tango2]

my cw45 also had the same problem. (Ser. No. SF****) They would not give me a prepaid label--cost $80 and change to ship next day air FedEx. This is my first firearm, have learned a lot, but still have a ways to go with the ins and outs of ownership, etc. When I saw that some others had gotten prepaid labels, I called them back and was told that they could not refund the shipping cost. I think I should have insisted on a label in the first place, but that is water under the bridge. They did give me another magazine, and polished the barrel, trigger, slide release, etc. and the shop I had it returned to discounted the transfer fee for me when I mentioned the expense. It still seems to me that a manufacturing defect should be covered in entirety, including any shipping charges incurred. Other than that I must say that I am well pleased with the pistol--only two or three issues during breakin and none since. I have nothing to compare it to, but it is a sweet shooting gun.

Holy cow. ....so 80 dollars it cost you to send back a product that Kahr acknowledges is a defect......so much for savings buying a CW45......

There should be zero question by Kahr in issuing return labels to CW45 owners.....

As much as I really like my Kahrs I'm not sure if I'd purchase another ( I do have a CT9 on the way) after this one.

In fact Kahr should probably issue a voluntary recall for CW45s that are affected

[marcinstl]

".... Kahr should probably issue a voluntary recall for CW45s that are affected."
please contact kahr support and run these thoughts by them. if your like me, you won't get a response.
(in a post to this thread, I suggested buying guns thru Davidson's gun genie. there's a full return warranty, and the gun genie shows the FFL dealers in your area and the price for the gun. deal with an FFL you like and respect, even if they're not the cheapest. so that's 2 layers of protection for the gun buyer, while we're out here doing R&D for these alleged gun makers. good luck.)

[shlike]

".... Kahr should probably issue a voluntary recall for CW45s that are affected."
please contact kahr support and run these thoughts by them. if your like me, you won't get a response.
(in a post to this thread, I suggested buying guns thru Davidson's gun genie. there's a full return warranty, and the gun genie shows the FFL dealers in your area and the price for the gun. deal with an FFL you like and respect, even if they're not the cheapest. so that's 2 layers of protection for the gun buyer, while we're out here doing R&D for these alleged gun makers. good luck.)

Even though my own experience with the "short rails" issue was painless and positive (Kahr sending me a prepaid label, turning the repair around in only a week, etc.) I can't help but wonder if possibly Kahr knew of this chronic problem with the CW45 and elected to sell them into them market anyway by giving the big wholesalers and distributors (like G-A-G and Davidson's) special low pricing, and then deal with the problems on an individual basis when people like us complained about the problem. That might explain why G-A-G was selling them so cheap, I'm not one for conspiracy theories, so I'm just putting it out there for consideration.

That being said, I'm still a "Kahr Guy", owning 3 now and will probably buy more. I really like the guns.

[marcinstl]

I bought the CW45 as my first carry gun, based on size/weight and price point. then I got a CW9, which was even better. carry the CW9 everywhere. the downside is the crap service and more important, I've never been a Kahr trigger fan. on a 6 bullseye target I can shoot "combat accurate" (with a few flyers from flinching), with the CW9 on the left 3. on the right 3 bullseyes, using a Glock 19 or 26, it's a different and better story. I shoot the Glock trigger way better. anyway, what this comes down to for me is like the story of eating at the restaurant and getting the runs, not going back there again, huh? Kahr lost me as a customer.

[2tango2]

Fwiw I saw that a LGS had gotten in some CM45s. I tried the Greg Test and it did not do well. Binded up when pressing down and back

Maybe the dual spring adds more pressure and that was the issue

[marcinstl]

bring this to the attention of the LGS salesman and have him remove the slide, line up the slide and frame side by side and see if the front rails are long enough to engage the slots in the front of the slide. on some of the CW45's there was a defect and the rails were to short. Kahr doesn't seem to be interested in getting on top of this. LGS might save themselves some problems by getting out in front. all about customer satisfaction.

[Southerngunner]

bring this to the attention of the LGS salesman and have him remove the slide, line up the slide and frame side by side and see if the front rails are long enough to engage the slots in the front of the slide. on some of the CW45's there was a defect and the rails were to short. Kahr doesn't seem to be interested in getting on top of this. LGS might save themselves some problems by getting out in front. all about customer satisfaction.

I'm sorry you had a bad experience with Kahr service. I will say when I contacted them about my CW45 they sent a shipping label and even though it took 3 weeks for the gun to come back the new frame was better and I will absolutly buy another Kahr, they treated me right and now I know to look over any polymer Kahrs that I intend to purchase.

[marcinstl]

so there's 2 levels of service support at Kahr, the level you got that understands doing (repeat) business and then the level that I got(care less)? that's certainly a helluva way to run a business.

[Dave800]

picked a new CW45
starts with SG

passes the greg test, hopefully they are past the rail issue