Good News, Not So Good News on the CW380

[Coppertop]

Finally had a chance to spend some time at the range with the CW380 today. I ran a box of PMC FMJ, Blazer Brass FMJ, Winchester Flat Nose FMJ and Hornady Personal Defense through the CW380.

The first four magazines of ammo failed to lock back the slide and I had a total of three malfunctions during the first six magazines. Each malfunction was a failure to feed from a locked back slide.



The rest of the day the CW380 loaded reliably and the slide locked back on every magazine after the first few cycles. While the malfunctions went away, I did develop a new problem with the trigger pin. After a few rounds being fired, the pin would slowly try to work its way out of the frame. Luckily, each time I could feel it with my right hand and could push it back almost flush with the frame. However it would take a punch to hammer it flush with the frame.



Any suggestions? Again, it takes about four rounds to get the pin to jump out as pictured above and I can push it almost flush with the frame by just using my thumb. I wonder if it is something as simple as having a bad pin.

[Bawanna]

Yeah, on the other side there's a little tiny cross pin. See if you can tap that out a bit, drive the trigger pin back where it belongs and reset the cross pin. Might have missed it during assembly. Seen it a few times. Don't recall it specifically on a 380.
Or it could be the pin isn't even there, that might even be more likely.

[Coppertop]

Not showing a cross pin on the parts list over at Kahr's website and nothing visible when tapped fully in place.

[yqtszhj]

I don't believe the cross pin is a part. It's part of the frame i believe. It's pretty small too and not too obvious unless your looking for it. You may have to call kahr if it keeps walking out on you.

[CJB]

Isn't the "cross pin" more like a spring pin put into the frame to engage a groove in the trigger pin?

[Bawanna]

Precisely correct. Usually they are what backs out a smidge and they just need to be tapped back in and sometime superglued.

[Coppertop]

Well... I kinda see what you are talking about from the schematics. The pin is recessed at the tip that should catch on the exit hole on the frame. I may just need to give it a good whack with a nylon punch to get it to seat.

I have emailed Kahr about it and hopefully it can be fixed without sending it in.

[yqtszhj]

I know how you feel. I gate to send in something that is working.

[CJB]

Precisely correct. Usually they are what backs out a smidge and they just need to be tapped back in and sometime superglued.

TY Colonel....

[CJB]

On a more interesting note, I'm amazed ol' Justin didn't make the trigger spring itself be the retainer for the trigger pin. Kill two birds with one stone (aka "a Quigly"). Also be lots easier to service etc. Maybe it was to make it service "unfriendly" for a reason, dunno!

[Coppertop]

Well that sucks. Only solution from Kahr is to send the pistol in for service.
And on top of all that, the Service Department is experiencing a 2-3 week turnaround.

This is definitely a first and Kahr really needs to get its act together on the production end of things. You shouldn't have to return a firearm for service so quickly. Whether it is for a failure to feed issue, a failure for the slide to lock issue or a pin that won't stay put. Just shouldn't happen out of the box.

The only saving grace will be if the Service Department is as good as so many claim it is. And if that is the case, Kahr's Service Department needs to share their notes with Production to avoid all these out of the box repairs.

[yqtszhj]

Well that sucks. Only solution from Kahr is to send the pistol in for service.
And on top of all that, the Service Department is experiencing a 2-3 week turnaround.

This is definitely a first and Kahr really needs to get its act together on the production end of things. You shouldn't have to return a firearm for service so quickly. Whether it is for a failure to feed issue, a failure for the slide to lock issue or a pin that won't stay put. Just shouldn't happen out of the box.

The only saving grace will be if the Service Department is as good as so many claim it is. And if that is the case, Kahr's Service Department needs to share their notes with Production to avoid all these out of the box repairs.

I think 2-3 weeks is worse case. I sent my 45 back for a frame trouble and from the day I shipped to the day I got a call from my ffl that they put a new frame and I could pick it up was 9 calendar days. My gun has functioned find also.

+1 for kahr service.

[Coppertop]

So far things aren't working out too well. Received an email that a shipping label would be sent to me shortly. That was five hours ago and zero response from my follow-up emails. I'll give them another few then call to see what is going on.

I'm not having any luck with Kahr so far.

[cobrasjp]

Check out this thread:

http://www.kahrtalk.com/showthread.php?t=2031

Had the same thing happen to my P380 years ago. Kahr took care of it promptly.

[yqtszhj]

So far things aren't working out too well. Received an email that a shipping label would be sent to me shortly. That was five hours ago and zero response from my follow-up emails. I'll give them another few then call to see what is going on.

I'm not having any luck with Kahr so far.

If they said they would send a label, and they sent an email saying they were sending a label, don't worry, you're having lots of good luck with Kahr. If Kahr is bothering you dont call colt, sig, S&W, Bersa, or Taurus. Show a little patience. Trust me, I'm re-doing a kitchen and between wife, budget, and verifying that contractors are doing their part right on countertops I'm getting a lesson in patience. Hang in there.