OUTRAGED! No more Kahrs

[Squib]

A lot of you have suffered thru my disappointing CW45 with me for the last couple of months, and I appreciate your moral support and suggestions. My last post a few days ago Miserable, Rotten CW45!! was an update of my newest problem. After more than 400 shots it's still a dud.

So, taking Jocko's council to heart, I called Kahr and politely asked them to fix it. The SR gave me a return number and said "mail it in". When I asked who was paying for the mailing, he told me I pay for it. That is Kahr's policy.

Sorry Jocko, this is where I let you down. With just a hint of sarcasm in my voice I told him my policy is to put it for sale on line at a reduced price and tell folks why I'm selling it so cheaply. And, that even Taurus pays to ship their duds back. Suddenly, some funds were available to cover the shipping. I took it, but it's too late.

I seriously do not like to be jerked around. And, while what I paid for it may be chump change to Karh, it was not so to me. While I will keep my CW9 (one of the best pistols I've owned) I have cancelled my order for a CM9. I will also sell the CW45 as soon as I can insure it operates correctly.

I feel better now that I've done my rant. We now return you our normal programming.

[BuckeyeBlast]

So they DID pay for it??? Who did you talk to?

[Pa Kahr]

Very sorry to hear that Kahr jerked you around. They are not helping their reputation with that kind of service. hopefully they will fix it and you can unload it with out a problem.

[BuckeyeBlast]

They've pulled the same crap w/ me on a brand new P380. I'm normally extremely brand loyal, like to purchase lots from the same company (My little collection is over 60% Ruger. Like Taurus, they will also pay inbound shipping on new firearms if you ask. Fortunately, I've never had any problem w/ my Rugers.) I started off w/ my PM9 and loved it so much that I got the P380. Bought a Thompson and was considering a full size steel 9mm Kahr for my next purchase, but I also won't be buying any future Kahr products if I'm unable to get my P380 issue worked out. So, you're not alone. Hope the repairs work out well.

[edinero]

Will they pay to ship it back from factory?

Squib,
Thanks bro now I'm paranoid about my CW45 currently at the factory waiting to be repaired... Your rant just pissed me off after my girlfriend had to give me many b*'s to calm me back down after my new cw45 took a crap at the range during break in!

[BuckeyeBlast]

Yes, they will pay to return it from the factory to you. They just won't pay for the inbound shipping.

[edinero]

Oh ok thanks, I already got them to pickup at there cost fed ex overnight! I'm still waiting though it's been a week today they have had it.

[LLDJR]

They shipped the wrong recoil spring to me, I called them and they said keep the wrong one and they would send me a new one,,, I called them back to say that my mag follower had cracked on my PM40 and it would not lock back and they sent me a new one Free Of Charge

[Tilos]

Squib:
You tried your best and I understand the frustration.
I believed that stretching the 9mm design in both directions (380/45) would not go well.
I looked at Kahrs and their mixed reviews for years before buying one, and even then opted for a 9mm, simply because of the time in manufacture.
Tilos

[TucsonMTB]

The SR gave me a return number and said "mail it in". When I asked who was paying for the mailing, he told me I pay for it. That is Kahr's policy.

Hmm . . . let me guess. He spoke unaccented English and introduced himself as Jay, right? I wonder if Jay is trying to impress someone in Kahr management by holding down shipping costs on cases he handles?

Not long ago, I called to get my PM40 repaired having given up on home remedies after several hundred rounds of "break-in shooting", polishing, etc. I mentioned the expectation of the team on the KahrTalk forum that Kahr would cover shipping early in the conversation. When Jay agreed that the pistol should go back to Kahr, I again requested that Kahr cover shipping costs. Jay told me that picking up the cost of shipping was not Kahr policy because the FTF (Failures to Feed) that my PM40 was experiencing were NOT a warranty issue. But (in the same breath) he said he would send an email containing a pre-paid mailing label anyway. I expressed my gratitude, which was genuine.

It's really hard to know what kind of pressure Jay and Eion are facing. If controlling shipping costs is a management priority, they are probably under considerable pressure to avoid covering return costs. If shipping cost control is not a management priority and Jay is acting on his own, someone in Kahr management should explain to Jay how public relations, brand loyalty, and customer service interact.

Just my opinion, of course.

[BuckeyeBlast]

It's not just Jay. Their "customer service" supervisor Joe Mayo also refuses to cover inbound shipping on defective firearms.

I've read many accounts of Jay being very friendly and understanding, standing behind his product and with his customers to cover the inbound shipping on defective firearms. Since Joe Mayo is his supervisor, maybe the pressure to make customers pay to ship their defective product back is coming from him?

[MrToad]

Wow, sorry to hear about this, Squib.

[apheod]

while i was thinking very hard about a k9 for my next purchase, i think this thread finally pushed me over the edge, i've seen too much crap like this posted to continue to support that company with my hard earned money.

as much as i hate to send my future business overseas, i think i'll stick with my tried and true HKs. i'm not talking so much about the shipping (which is definitely BS) as the common problems. how many HK guys have problems with their guns, even if we are occasionally gunsnobs?

the pm9 i bought was to fill a niche, for pocket carry or deep concealment. if HK had offered a similar sized weapon, i'd have paid the (admittedly exorbitant) premium. p7 and the p2000sk is about as small as they go

[Jeff00042]

I understand the frustration with your .380 & 45. I sold my P380 after 2 trips to Kahr & 1400 rounds. It remained unreliable. However, I have had very good experiences with 4 of their 9mm models. My PM9 & K9 Elite have been flawless. I have also had good contacts with Jay & Ian at Kahr. I feel comFortable recommending Kahr CS and their 9mm models.

[apheod]

not counting the hk4 of course... a 40 year old design, and only available in .22, .25, .32, and .380.

i want a 9 in my pocket. should also say though, that my pm9 has been flawless for ~2k rounds and i intend to keep it as long as i stays that way.