Has anyone had a botched repair job from Kahr service?

[jocko]

not sure whatur referring to the MIM slide stop has no issues. all P series kahrs have polygonal rifling, either one is interchangeable. I would like to know why kahr hacked some areas on ur frame. If it wa sto fit a new slide kand barrel tothe frame, then surely they can do better work. The fact that u took photos before and after should kill any chances that they cold say well that is the way we got it. U did good there. I have no clue what kahr will do for you. Hopefully u are dealign with Jay at Kahr, he seemsto be OK. Keep us posted

[AH.74]

There is no way I would accept that.

I would be calling them back and telling them to take that frame back and issue you a new one. No ifs, ands or buts. I can't believe they sent it back to you like that.

Please keep us informed. That is extremely disappointing to see.

[muggsy]

I believe that Kahr will replace the frame if it's necessary without making a call. If so, you'll have what the BATF considers a new gun. There's nothing wrong with taking pictures of a gun before you send it in, but not for the reason that you mentioned. From my experience Kahr bends over backwards to keep their customers happy. Of course, I might just have a little more pull than most of you lugs being named Muggsy. Jocko has had similar results with Kahr Service. We refer to him as "Pretty Boy" Jocko. Bawanna goes by, "Baby Face".

[diablo53]

Just to be clear, the pictures I took prior to sending the gun in were not to document the condition of the gun, but to document that I owned THAT gun for insurance purposes.

I'm not so worried about how the gun functions- I don't doubt that it runs fine in the condition they sent it back to me. However, the gun looked good in and out when it went in, I expect no less upon return. No one wants to take their nice clean car to the dealer for repairs and get it back looking worse than it went in!!!

I sent the gun to Kahr on saturday 9/27, and it was received by them on monday 9/29. They performed work and I received it back on thursday 10/2. I emailed customer service the same pictures I posted here on friday 10/3 and within 30 minutes had an email back to submit the online rma form. A few hours later I had a new RMA number and a shipping label. Gun was dropped off at fedex on saturday 10/4 and received by Kahr 10/6. Request for work to be done this time was to refinish/refurbish or replace the frame in order to obtain a factory finish. I'll post updates of my communications with customer service if any, and let you all know how this plays out.

I'm not here to bash Kahr products or their customer service or repair process. I just wanted to know if this was normal to expect from them. Frankly I was saddened by the aesthetics of the piece when I got it back, and I just want it made right.

[shlike]

Just to be clear, the pictures I took prior to sending the gun in were not to document the condition of the gun, but to document that I owned THAT gun for insurance purposes.

I'm not so worried about how the gun functions- I don't doubt that it runs fine in the condition they sent it back to me. However, the gun looked good in and out when it went in, I expect no less upon return. No one wants to take their nice clean car to the dealer for repairs and get it back looking worse than it went in!!!

I sent the gun to Kahr on saturday 9/27, and it was received by them on monday 9/29. They performed work and I received it back on thursday 10/2. I emailed customer service the same pictures I posted here on friday 10/3 and within 30 minutes had an email back to submit the online rma form. A few hours later I had a new RMA number and a shipping label. Gun was dropped off at fedex on saturday 10/4 and received by Kahr 10/6. Request for work to be done this time was to refinish/refurbish or replace the frame in order to obtain a factory finish. I'll post updates of my communications with customer service if any, and let you all know how this plays out.

I'm not here to bash Kahr products or their customer service or repair process. I just wanted to know if this was normal to expect from them. Frankly I was saddened by the aesthetics of the piece when I got it back, and I just want it made right.

If it were me, I might be inclined to send those photos and explanation of what happened in an e-mail directly to Justin Moon. I can't imagine he would tolerate that kind of workmanship in his company. I have found in the past in other areas that going directly to the top often yields quick and very satisfying results.

[TheLastDaze]

Gun was dropped off at fedex on saturday 10/4 and received by Kahr 10/6. Request for work to be done this time was to refinish/refurbish or replace the frame in order to obtain a factory finish. I'll post updates of my communications with customer service if any, and let you all know how this plays out.
I'm not here to bash Kahr products or their customer service or repair process. I just wanted to know if this was normal to expect from them. Frankly I was saddened by the aesthetics of the piece when I got it back, and I just want it made right.

I for one am APPALLED and quite frankly taken back that they would dare ask you to pay return shipping !!!!!!!!!!!!!!!!!!!! That is absolutely ridiculous !!!!! Especially by the shade tree work they've done to your gun, and if it is the older (better) version as stated earlier, its irreplaceable......

If it were me, I might be inclined to send those photos and explanation of what happened in an e-mail directly to Justin Moon. I can't imagine he would tolerate that kind of workmanship in his company. I have found in the past in other areas that going directly to the top often yields quick and very satisfying results.

You and I both..... When I joined this forum I thought I read here somewhere Kahrs CS Dept. is getting better etc, or they were going to cull the herd of the whack jobs in the bunch, obviously wherever I read it its merely heresy...

Now, I'm not a huge Kahr fan, I love my PM9 no doubt about that and have my eye on other kahr products make no mistake, but personally from unbiased standing I think their company needs some serious work and sending the email to the man isn't a bad idea at all but then again failures stem from the head, business management 101..... just sayin

[ReManG]

Just to be clear, the pictures I took prior to sending the gun in were not to document the condition of the gun, but to document that I owned THAT gun for insurance purposes.

That is just good luck and timing then, but thanks to this, I have personally changed my thoughts about service calls. In this day and age, digital photography is cheap and available, so a few minutes of time can refute something I cannot prove otherwise. The plus is, I will have it for insurance, stolen items, etc so your situation has provided me motivation.

I'm not so worried about how the gun functions- I don't doubt that it runs fine in the condition they sent it back to me. However, the gun looked good in and out when it went in, I expect no less upon return. No one wants to take their nice clean car to the dealer for repairs and get it back looking worse than it went in!!!

YUP, wholeheartedly agree...

I sent the gun to Kahr on saturday 9/27, and it was received by them on monday 9/29. They performed work and I received it back on thursday 10/2. I emailed customer service the same pictures I posted here on friday 10/3 and within 30 minutes had an email back to submit the online rma form. A few hours later I had a new RMA number and a shipping label. Gun was dropped off at fedex on saturday 10/4 and received by Kahr 10/6. Request for work to be done this time was to refinish/refurbish or replace the frame in order to obtain a factory finish. I'll post updates of my communications with customer service if any, and let you all know how this plays out.

I hope this goes quickly and positively for you, and everyone else here sees a strong and positive response from Kahr to your situation. My frustration until something like this is resolved, is that it may not be positive, Schrodinger's cat of customer service so to speak....

I'm not here to bash Kahr products or their customer service or repair process. I just wanted to know if this was normal to expect from them. Frankly I was saddened by the aesthetics of the piece when I got it back, and I just want it made right.

BLUE above are my retorts to your statements.

I believe you in this, and it shows in your posts, you do not seem to be Bashing so much as incredulously reporting an issue. To not look at a factory as the "experts" when dealing with an item THEY manufacture and then have something like this come back from a repair is not the norm. You are handling it well and I sincerely hope Kahr effects a quick and positive solution to the problem. You would do good to see if they will compensate you for your transfer should they replace the frame due to the fact it should have been replaced during the initial repair trip due to their workmanship. A free magazine is about the cost of an FFL transfer where I am for instance, but as long as you are happy with their fix, that is what matters.... Keep us posted, and good luck!

[Baklash]

I'm a relatively new Kahr owner (love my cw9 & cm9) and have had no reason, so far, for repairs. But I am truly disappointed in the work they did for you. I will be very interested in hearing their explanation for such a botched up job. I'm shocked at the condition of your gun after repairs by "experts". Keep us posted.

[diablo53]

A short time ago I received a call from Kahr customer service. They are issuing a brand new PM9. He told me they understand the outcome of the previous work was undesirable and for that they are sending me a brand new pistol..well to my FFL. He also told me they are including an additional 7rd magazine. At this point I am thinking "new gun and an extra new magazine", but then he tells me they test fired the new pistol with 50rds and used ALL FOUR magazines. So I'm getting a new pistol AND 3 MORE magazines than I started out with. Once I pick up the new PM9 from the dealer and see that it is like for like, I will be satisfied with Kahr's customer service. Make no mistake- I am not making out with a new pistol and magazines for free. I spent ~$95 shipping+insurance to send the gun overnight through fedex the first time. And now I will pay FFL tranfer fee to get the replacement.

[SmokyT]

Well, I'm glad that Kahr CS is making it right by sending you a new PM9.

[TheLastDaze]

maybe kahr reads this forum?? doubt it but its good to see they are making it right, even though I still think making you pay shipping the 2nd time around was a crock....

and if it was the older stubby version which jocko claims was better then that's a bummer, but on the bright side you get to start all over again with a new gun !!

I still say its time to clean house over there, something has to give that was inexcusable to have left the building and adding insult to injury...

rant off.

[diablo53]

maybe kahr reads this forum?? doubt it but its good to see they are making it right, even though I still think making you pay shipping the 2nd time around was a crock....

and if it was the older stubby version which jocko claims was better then that's a bummer, but on the bright side you get to start all over again with a new gun !!

I still say its time to clean house over there, something has to give that was inexcusable to have left the building and adding insult to injury...

rant off.

I did not pay shipping the 2nd time. Kahr emailed me a shipping label.
It was the older snubby version.

[diablo53]

Final update on first post. Thanks to all for backing me up about contacting Kahr about the work they did. I really feel like they did the very best to make me whole after I was let down by the first repair. I will brag about Kahr's swift handling of both repair requests and I still suggest Kahr first to people I know looking for a small cc gun. I also have a pm45 and really like it more than the pm9. It has just enough more grip to make it easier to hold. And even though it is a small gun with a big round, recoil is not worse than a 3" 1911 IMO.

[ReManG]

Final update on first post. Thanks to all for backing me up about contacting Kahr about the work they did. I really feel like they did the very best to make me whole after I was let down by the first repair. I will brag about Kahr's swift handling of both repair requests and I still suggest Kahr first to people I know looking for a small cc gun. I also have a pm45 and really like it more than the pm9. It has just enough more grip to make it easier to hold. And even though it is a small gun with a big round, recoil is not worse than a 3" 1911 IMO.

So if I understand it correctly, you are happy as even though there was an issue originally and then after their first "fix", the speed and thoroughness of their response made you satisfied with the overall experience? If so, I applaud you on your attitude during this endeavor, and am glad that (sincerely glad) Kahr made this right for you. It is absolutely disheartening when something like this happens, and I am glad there was no sentimental value in your original PM9.

I hope in the future you continue your postings here, great attitudes abound here and yours will not be lost in the noise. Thank you for the follow up and reporting of fixing to your satisfaction.

[diablo53]

Yes I'm happy. The old gun was broke, and a broke gun is of no use to me. It cost me ~$115 to get an 8 year old, broken gun replaced with a brand new gun plus get 3 more magazines. It wasn't an ideal situation, and I wasn't trying to get one over on Kahr, but I feel like I came out ahead. I wasn't even sure Kahr was going to cover it under warranty because the gun was so old. And frankly, dealing with tech support/customer service for large companys lately are more often than not very frustrating and highly disappointing. Having a company give you what you ask for, even if their first attempt causes another problem, isn't too common. Normally a company will look for every opportunity to deny a warranty claim. The level of service I received should be a model for other companies.