Cost of shipping back a defective gun?

[bandrich]

I just read some comments on another forum that Kahr requires the customer to pay shipping cost back to Kahr for a NEW gun in need of factory repair. Recoil spring popping out the front of gun etc. Is that true? If so that really sucks and I may second guess my second guess on the purchase of a CM9..

[JFootin]

I just read some comments on another forum that Kahr requires the customer to pay shipping cost back to Kahr for a NEW gun in need of factory repair. Recoil spring popping out the front of gun etc. Is that true? If so that really sucks and I may second guess my second guess on the purchase of a CM9..

Actually, more often than not at their discretion they will pay the return shipping cost. But return shipping is not guaranteed in the warranty for Kahrs or for most guns. Kahr are one of the best at going the extra mile to make a gun right for a customer. And most of the time, they don't even ask if you are the original owner.

Get that frown off your face and get real. You won't, IMO, find better customer service anywhere else.

[WMD]

You should call Kahr. Sounds like this is something that does not require you sending ther gun back in. They can send you a replacemewnt part or help you correct the condition over the phone. If you have a recoil spring pooping out of the front of the gun, it may just be a case of the gun being put back together incorrectly. Worse case, you need a new recoil spring assembly. Kahr will send you one. AS J Footing says.... nothing to frown about!

Good luck!

[les strat]

I would just call and tell them you need a RA number and UPS shipping label on their dime.

[MLESa7990]

You should call Kahr. Sounds like this is something that does not require you sending ther gun back in. They can send you a replacemewnt part or help you correct the condition over the phone. If you have a recoil spring pooping out of the front of the gun, it may just be a case of the gun being put back together incorrectly. Worse case, you need a new recoil spring assembly. Kahr will send you one. AS J Footing says.... nothing to frown about!

Good luck!

Sounds to me like you are installing the recoil spring improperly. I have done this a couple times with my PM9. No need to get all worked up

[KMA]

The only time I needed to pay for the shipping costs was when the issue was not covered by the warranty; otherwise they always sent me a RMA number and a prepaid shipping label.

[Covert operator]

I too purchased a CW45 in early January, had the slide stop button fall off and called them. They gave me a RA number but I had to spend almost 16.00 sending it back, they received it on the 19th and I still do not have it back yet.

On a side note, I have sent Springfield XD, HiPoint, and Rugers back for related things and always get a prepaid postage label from them and HiPoint even sends a magazine back with the repaired gun as a bonus for the inconvience of having to return it. I guess Kahr doesn't feel the need but if this gun doesn't fire and operate properly when I get it back, I'll dump it. Customer service is all about the "customer".

I am patiently waiting for my new pistol to come back so I can put more than 18 rounds through it this time with out a hiccup.

[muggsy]

I too purchased a CW45 in early January, had the slide stop button fall off and called them. They gave me a RA number but I had to spend almost 16.00 sending it back, they received it on the 19th and I still do not have it back yet.

On a side note, I have sent Springfield XD, HiPoint, and Rugers back for related things and always get a prepaid postage label from them and HiPoint even sends a magazine back with the repaired gun as a bonus for the inconvience of having to return it. I guess Kahr doesn't feel the need but if this gun doesn't fire and operate properly when I get it back, I'll dump it. Customer service is all about the "customer".

I am patiently waiting for my new pistol to come back so I can put more than 18 rouds through it this time.

Words to live by. The customer isn't always right, but the customer is always a customer until you stick it up the business end of his alimentary canal.

[WMD]

I too purchased a CW45 in early January, had the slide stop button fall off and called them. They gave me a RA number but I had to spend almost 16.00 sending it back, they received it on the 19th and I still do not have it back yet........

Why did you send the gun back for a defective slide stop. It seems it would have been much easier to just ask Kahr to send you a new slide stop. Perhaps, I am misunderstanding the problem? BTW, you got off cheap! $16 to ship a pistol is short change nowadays!

[jocko]

did u ask them to send a pre paid pickup? Did the slide stop button break? come out? or what, no doubt this fourj could have helped you through this, 16 bucks is a steal sending back a firearm. Normally if u tell them it is agun,k then u sure ain't gonna send it back for 16 bucks. "donj't ask don't tell" plays a big part in this to. If they don't ask, I don't tell.

[hpg]

Are you absolutely sure the spring is not in backwards?

[JFootin]

did u ask them to send a pre paid pickup? Did the slide stop button break? come out? or what, no doubt this fourj could have helped you through this, 16 bucks is a steal sending back a firearm. Normally if u tell them it is agun,k then u sure ain't gonna send it back for 16 bucks. "donj't ask don't tell" plays a big part in this to. If they don't ask, I don't tell.

Jocko, I am pretty sure that you are violating federal law if you don't tell UPS or FedEx that it is a gun. And if the package happens to go thru a scanner, you are cooked! That is how those companies hold us up. There isno law saying that guns have to ship by overnight air at $60 a pop, but that is what they insist on once you tell them it is a gun. It is federally supported highway robbery! I am told that FedEx no longer requires the exhorbitant shipping method, but you have to take the gun to a distribution center and for me, that is an 80 mile round trip.

I'll tell you what I do. I have my FFL send guns by USPS. It is usually not more than $17 and he charges me $10 for the service. My FFL in Lilburn, GA, used to do it for me for just a flat $17.

[jocko]

damn, and as u know I could really give a rats ass to.If u wannt pay 50 bucks thatis fine, I will stay at around 12 bucks. I certainly don't addressmy guns to kahrs arms or ruger gun etc.

best be legal, pay $50 get fokked while doing it.

[TriggerMan]

damn, and as u know I could really give a rats ass to.If u wannt pay 50 bucks thatis fine, I will stay at around 12 bucks. I certainly don't addressmy guns to kahrs arms or ruger gun etc.

best be legal, pay $50 get fokked while doing it.

After they lose your $600 gun and REFUSE any claim on it, you'll rethink that $50 you saved.

[jocko]

if that happened, indeed I would. but it hasw never happened. It is a rip off forcing one to send it next day air. pure rip off.