Kahr Customer service gone downhill?

[S281]

I have always heard how excellent Kahr Customer service was. It made me happy to hear that incase one day I needed them. Well now that I do, I don't feel that way. Apparently since Jay at Kahr has left the customer service department, I can't get the same great help everyone talked about.

My CM9 has broken a follower on a magazine. All I want is a replacement under warranty since Kahr knows this is an issue. I already fixed the feed ramp and don't expect to have any more issues. However, when I called Kahr, they want me to ship the gun back to them on my own expense. I explained there is no point since I already modified the barrel and don't expect any more issues and don't want to spend $40 in shipping for just a broken follower. The guy I spoke to told me to just buy one online, and they can't help me. Seriously? Why can't you just ship me a follower. I don't want to purchase a $5 part and then have to pay $10 shipping on it, especially since it's a known issue. Everybody on here has said how nice they were and even sent them an extra follower just incase. Ugh, I'm definitely not happy with their customer service.

[TheTman]

I always had great customer service, but that was back when Ian or Eon or however you spell it was in charge and he was great. I think I dealt with Jay once and he was good too. Never had a problem with them paying for shipping the gun to them on their dime.
I've not dealt with them in over a year, so I can't say how things are now, but they sure used to be on the ball. It would suck if that great customer service has gone down hill. I have a CM45 in mind, if they ever get produced, but if customer service has gone downhill, I may decide on something else. The CM9 was the cat's pajamas for quite awhile after it was introduced, but now we are seeing more problems crop up with them. Not as many as the P380 had for awhile at least. Probably due to more of them being sold. More pistols sold = more reported problems. I think for most people it's been pretty reliable though.

[Rotorflyr]

Try calling back and talking to someone else, seems like most companies have at least one worthless CS rep.

[warbird1]

If you bought it locally you might try letting your LGS handle it. Mine did when I sent back my PM9 for repair.

[Glock23]

Re: Kahr Customer service gone downhill?

I explained there is no point since I already modified the barrel and don't expect any more issues and don't want to spend $40 in shipping for just a broken follower.

Probably shouldn't have told them that...

[S281]

Probably shouldn't have told them that...

probably not, but i only told him after they werent going to do anything anyways. Plus if i did send it in, they would have noticed and rejected any warranty claims regardless.

[JERRY]

having to speak with a certain person means that the company lacks a corporate culture of good customer service.


bad customer service reps get fired, that is if the corporate culture is about good customer service.

[Bawanna]

I personally firmly believe that Kahr is all about customer service. We've heard of bad apples as it were in the past and they were dealt with.

A few years ago there was a guy that wouldn't do anything for anyone, thought he was saving Kahr tons of money, he was actually costing them tons and he was dealt with too.

Any body here work for a company with coworkers that are about as useless as teets on a boar hog? Sometimes they slip through the cracks for quite a long time. 6 or 7 come to mind with me of course my company isn't about customer service, so most are destined to be supervisors, some already are and others are in their own minds. Legends!

[JERRY]

I personally firmly believe that Kahr is all about customer service. We've heard of bad apples as it were in the past and they were dealt with.

A few years ago there was a guy that wouldn't do anything for anyone, thought he was saving Kahr tons of money, he was actually costing them tons and he was dealt with too.

Any body here work for a company with coworkers that are about as useless as teets on a boar hog? Sometimes they slip through the cracks for quite a long time. 6 or 7 come to mind with me of course my company isn't about customer service, so most are destined to be supervisors, some already are and others are in their own minds. Legends!

we must work at the same place.... :P

[JERRY]

for some reason my postings no longer accept the smilie icons on the side when I click on them....

[S281]

Any body here work for a company with coworkers that are about as useless as teets on a boar hog? Sometimes they slip through the cracks for quite a long time. 6 or 7 come to mind with me of course my company isn't about customer service, so most are destined to be supervisors, some already are and others are in their own minds. Legends!

we must work at the same place.... :P

Lol all three of us must work at the same place.

I'll try calling again tomorrow, hopefully I get somebody different and more helpful than the English chap I got the two times I tried today

[garyb]

Yes...I have had bad employees and sometimes it takes time to catch them in the act, document them through the disciplinary steps and get them the hell out the door. It could be the same thing at Kahr.

I hope Kahr doesn't go down hill like many companies have. It seems that some companies try to save a buck and it costs them a business. The gun and ammo industries are tough businesses to be in these days.

[warbird1]

for some reason my postings no longer accept the smilie icons on the side when I click on them....

I'm having the same problem.

[jocko]

thecolonel is the man top go to. He can fix anyting... Just sayin

[T0RMENT]

Companies have all kinds of problems that sometimes are out of their control like weather issues, supply channels, vendors falling out, etc. The one thing that is ALWAYS in their control...customer service. There is no reason not to have top notch customer service and those companies that recognize this generally perform quite well overall. Word of mouth serves a company well when they provide great customer service and not so well when they don't.