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Is Kahr still in business

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  • #1

    Is Kahr still in business

    I've been trying to call Kahr to order a part for the last 4 days. All I get are recordings from the service and the sales departments, saying to please hold, And after a while I'm told to leave a message, which I've done. When I finally got through to an operator I was told that there's only one person (Ian) answering the phone in the service dept. and only on person taking orders. I even left messages for Frank Harris, who I believe used to run the whole operation. I haven't gotten any response back, even from him.
    I wonder how they are handling warranty requests, if at all.
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  • #2
    I might be way off base with this as I don't know any details as to when they're moving or not but I wonder if it has anything to do with them moving their business to another state. A skeleton crew in the office so to speak.
    "Well, Mr. Carpetbagger. We got somethin' in this territory called a Missouri boat ride."

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    • #3
      Remember, that area of the Country is currently having some very bad weather. That could be a reason. I like better the reason you can't get through is they are moving to a Free American State.

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      • #4
        I sent an email the other day, and it was promptly answered by Jay..................

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        • #5
          I suspect a combination of things. SHOT was last week, should be back from that, the weather of course is horrible. Who knows.

          Don't give up, I think they are still alive and well and will be long into the future.
          http://bawanna45.wix.com/bawannas-grip-emporium#!
          In Memory of Paul "Dietrich" Stines.
          Dad: Say something nice to your cousin Shirley
          Dietrich: For a fat girl you sure don't sweat much.
          Cue sound of Head slap.

          RIP Muggsy & TMan

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          • #6
            +1 Bawanna. They're not going anywhere. They have some of the best selling guns in the country.
            "Well, Mr. Carpetbagger. We got somethin' in this territory called a Missouri boat ride."

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            • #7
              They really don't do parts orders by phone. They want you to use the online service at their site.

              Emails with pictures where helpful gets better response.

              Wynn
              USAF Retired '88, NRA Life Member. Wife USAF Retired '96
              Avatar: Wynn re-enlists his wife Desiree, circa 1988 Loring AFB, ME. 42nd BMW, Heavy (SAC) B-52G's
              Frédéric Bastiat’s essay, The Law: http://mises.org/books/thelaw.pdf

              Thomas Jefferson said

              “A government big enough to give you everything you want, is strong enough to take everything you have.”
              and
              "Peace is that brief glorious moment in history when everybody stands around reloading".

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              • #8
                Originally posted by Bawanna View Post
                I suspect a combination of things. SHOT was last week, should be back from that, the weather of course is horrible. Who knows.

                Don't give up, I think they are still alive and well and will be long into the future.
                I didn't think of any of the above scenarios. Any one of them may be the reason. But on the occasions that I did reach an operator I was never told that there could be a delay in responding because of......... He or she just transferred me when I told them it was a warranty issue.
                As far as me asking if they went out of business...I now realize that was a poor attempt at levity.

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                • #9
                  Re: Is Kahr still in business

                  SHOT weather move!
                  "I do not love the bright sword for its sharpness, nor the arrow for its swiftness, nor the warrior for his glory. I love only that which they defend."
                  (J.R.R.Tolkien, The Two Towers)

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                  • #10
                    Well, just an update. This is the second week of trying to speak to a live person at Kahr. Finally on Friday I spoke with Ian who told me that the shot show, move , weather aren't the problem, just understaffed, that there are no people in service but him. He transferred me to an extension that never picked up. I couldn't get back to service.

                    This morning I called again. Again I got Ian. I told him I have a warranty issue. Again he transferred me. This time to the web shop that only takes paid for orders. Again I couldn't get back to service.

                    We own 4 Kahr pistols, two 1998 K9 Elites and two PM9s. and they've been 100% reliable. More so then the current customer service.

                    There is no excuse left that I can think of to justify this poor service practice. I left messages and gotten no replies. he long distance calls cost more then if I purchased a new part.

                    End of rant.

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                    • #11
                      JG- PM inbound.
                      http://bawanna45.wix.com/bawannas-grip-emporium#!
                      In Memory of Paul "Dietrich" Stines.
                      Dad: Say something nice to your cousin Shirley
                      Dietrich: For a fat girl you sure don't sweat much.
                      Cue sound of Head slap.

                      RIP Muggsy & TMan

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                      • #12
                        I think they are...I sent an email to Doug Williams with a read receipt. I got the receipt that my message was displayed on his computer so I guess someone is monitoring his computer.

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                        • #13
                          About two months ago I sent my PM45 slide into Kahr for night sights. About a week later I received a package. My slide. But no night sights. Nothing. not a note or anything. So I called and emailed. Took about 4 days to reach anyone. Finally got in touch with the main guy who was very nice and apologetic. They had me send slide back on their dime. It's been 4 weeks and nothing. Emails and phone messages are not returned. I have no idea where my slide is and whether I will ever have it returned. Any ideas? I think this may be my last Kahr.

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                          • #14
                            Being a new Kahr owner (My first) I find these problems and comments very discouraging. I sent an email a week ago inquiring about a part under warranty and have heard nothing.
                            Have to say I have never had service problems like what I am hearing here.
                            Hope these are the exception rather than the rule.

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                            • #15
                              In the age of cellphones, skype and google voice, who pays for long distance charges anymore?

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