Brand new CM9 broke after first shot

[dlajj5]

Hi, I am new to KAHR. Have 8 different guns. And this is my first KAHR - CM9. I purchased this gun brand new, cleaned, oiled, reassembled looking into the manual and in couple of days brought it to the shooting range. I was able to make only one shot. The slide does not put the bullet into the chamber. Tried different magazines - no luck. Tried to reassemble the gun - no luck: was able to take out the pin but the slide could not take out. Called KAHR and they told me to ship the gun. Was surprised that I have to pay the shipping cost (why do I have to pay for the gun which has the warranty?). It's been 2 weeks - there is no any update. When I call, the answer is: in the repair shop. At the same day (2 weeks ago) I shipped my Ruger SR22 for one minor repair. Ruger paid for all expanses including shipping both ways (even shipping box) and returned the gun in 5 days (the greatest service ever). Now please tell me if it is how KAHR's service works? Do I have to get used to this kind of service or it is a better just to sell the gun? Thanks.

[yqtszhj]

Welcome to the forum.

I wish you could have checked in here before sending it back. May have been something simple and we could have helped out. But anyway, the kahr cm9 is a nice pistol and mine has been flawless. Hang in there and im sure if something is wrong they'll take care of you. It may take a little longer with the holidays at this time. If you have a problem after you get it back check in so we can help out. Could be ammo or any little thing. Let us know what happens.

[deadeye]

It's too bad you didn't come on here before sending it in. There is so much great help on this forum. I am one of the people who got an excellent CM9. The only trouble I've had was caused by me, otherwise it has been 100% so I know they are good guns. Let us know how it comes out. Welcome to the forum.

[Ikeo74]

Could be several minor problems that could have been taken care of by the owner without sending it back to Kahr. I can think of several operator induced causes that would cause a fail to load and I can't get the slide off. Let us know what the fix is when you get it back. What was wrong with your Ruger?

[RRP]

Do I have to get used to this kind of service or it is a better just to sell the gun? Thanks.

I think you should sell the gun. In fact, to be safe, you should probably sell all your guns.

[CJB]

There are numerous posts where the OP will (in no particular order) claim a problem, claim they did everything right, claim some varied past firearms experience as a way to justify their doing "everything right", bash the manufacturer's policies, compare those policies to another experience they had and usually conclude with some introspective about taking a loss, learning a lesson, by way of selling their new pistol.

In this case, being Christmas (or soon thereafter) I'm willing to give wide latitude of grace and actually try to determine the issue.

Dlajj5 you misassembled the pistol.

Thats the problem. The pistol was test fired at the factory. Every one is. Yes test firing a few shots is not proof of it working correctly forever, but its proof of basic function. You disassembled the pistol. You cleaned and oiled it. You reassembled it - and you claim "IT BROKE" after the first shot. That was not the first shot, but more like shot #7 or #8 or whatever....

There are things missing in your story. How exactly did you get that first round in the chamber? How did you try to get other rouuds into the chamber after "IT BROKE"? I can think of two or three reasons you'd have problems, all based on incorrect reassembly.

Improper orientation of the recoil spring
Improper seating of the recoil spring guide assembly
Improper alingment of the slide stop spring

As for the slide not coming off... they can be a little tricky. Kahr requires that you pull the trigger to remove the slide, however.... sometimes you need to coax the slide a bit by wiggling a semi-pulled trigger. Depends on the parts orientation at the time. You'll find that sometimes the slide will move forward damn near on its own after the trigger is pulled, other times you need to wiggle things. Its the nature of the beast.

Sorry you had a problem! Kahr will correct any problem with the pistol. They cannot correct any problem with the shooter, end user, operator. Thats up to you

[muggsy]

If dlajj5 did assemble his pistol incorrectly after cleaning the gun could well have failed after the first shot. Kahr warrants their pistols to be free of defects in materials and/or workmanship. It doesn't warrant the pistol for operator errors or abuse. In all probability the gun wasn't reassembled properly after it was cleaned. If the malfunction was the fault of the gun Kahr will repair or replace it for free. There is nothing in the warranty expressed or implied that Kahr Arms will pay for shipping. Kahr does pay for return shipping regardless of fault.

[gb6491]

Hi, I am new to KAHR. Have 8 different guns. And this is my first KAHR - CM9. I purchased this gun brand new, cleaned, oiled, reassembled looking into the manual and in couple of days brought it to the shooting range. I was able to make only one shot. The slide does not put the bullet into the chamber. Tried different magazines - no luck. Tried to reassemble the gun - no luck: was able to take out the pin but the slide could not take out. Called KAHR and they told me to ship the gun. Was surprised that I have to pay the shipping cost (why do I have to pay for the gun which has the warranty?). It's been 2 weeks - there is no any update. When I call, the answer is: in the repair shop. At the same day (2 weeks ago) I shipped my Ruger SR22 for one minor repair. Ruger paid for all expanses including shipping both ways (even shipping box) and returned the gun in 5 days (the greatest service ever). Now please tell me if it is how KAHR's service works? Do I have to get used to this kind of service or it is a better just to sell the gun? Thanks.

Welcome to the forums dlajj5.
As you have sent your pistol back to Kahr, there's not much we can do to help in regards to the issue you were having.
As to the service questions/complaints:
Kahr has paid for shipping on customer returns, I've no idea why they didn't for you. As mentioned by muggsy, Kahr will cover the return shipping costs. I mention that because some makers will only do that if they determine they were at fault (I had to pay for return shipping from S&W once).
As to turnaround time, a lot of things can affect that: I.E. type of issue, availability of parts, (as mentioned) the holiday season, workload, etc. I do think your 5 day turn around from Ruger was exceptional. They certainly weren't that quick with a new Bearcat I sent to them (which required a second trip to fix the issue). I did have very quick turnaround from RIA and USFA on returns, but feel these are the exceptions. I've also had extremely long turnarounds (+4 months) from S&W, but again, feel these are exceptions.
I'd advise some patience and see how the CM9 performs before deciding what to do with it.
Regards,
Greg

[CJB]

Usually they jump on dangerous or unsafe weapons with return shipping. Maybe they already knew it was a failure code ID-10-T ?

[DavidS]

C'mon folks!
He is brand new to the forum. He did not know why the gun failed and neither do you. He assumed it to be a manufacturing failure, some of you assume it to be operator error and in not so kind words.
Just based upon the responses in this thread, I would have a tough time buying another Kahr or even keeping this one even if it came back and never had another problem.

dlajj5 - see how it runs when you get it back. If something else turns up, there are lots of good folks on this forum that can guide you through most of the issues that arise.

[Armybrat]

Don't forget the problems ammo can cause.

[Scarywoody]

It sounds like it may have been reassembled incorrectly to produce the result you received. Kahr should be able to straighten it out. I would guess that part of their delay is the holiday time frame. Probably have staff out and others not able to catch up. If it was their defect they should pay for the shipping. At a minimum at least a free magazine or something.

[CJB]

Do I have to get used to this kind of service or it is a better just to sell the gun?

Situationally, my interest is peaked not so much by the cause of the problem, but the only question the OP asked on his first post, after long monologue.

Folks do this all the time.

Maybe its a point of human frustration. You human's are a silly species that way!~

~~~~~
"I got a new CM9, and before I took it to the range, I heeded the prep instructions here. That means I field stripped it, cleaned, lightly lubes and reassembled the pistol. First shot was GREAT. There was no shot number two. I can't get a round in the chamber!

Can anyone enlighten me? I'm not sure if something broke or I broke something, or if its just a matter of incorrect reassembly after the maiden voyage cleaning. I thought I had some experience in this sort of thing - 8 other guns in my safe. This one... is getting to me, I can't figure out what I did wrong.

Anyone have some pointers, a clue, something to look for that I missed? Does the Kahr have any "gotchas"... its my first Kahr, so help appreciated!"

~~~~~

Its not the problem the OP had, but the MO many seem to present....

[Sloman]

I'm with DavidS, cut the guy some slack!

[b4uqzme]

We certainly should allow for the chance of a pistol failure...and how much that could tick a shooter off. Then again we've had our share of first post whiner/trolls. Who knows? OP hasn't posted again. But can you blame him?

My New Year's resolution is to read my posts before I hit submit. Just sayin'.