CM9 back to the Factory

[Tundra5.7]

Due to my CM9 breaking followers, I contacted Kahr concerning the problem. I was given a return authorization and was emailed prepaid FedEx Overnight shipping labels. I'm happy to report the pistol was in fact delivered to Kahr today. Will keep everyone posted on how long it takes to get it back. I sure hope they are able to get it right.

[RRP]

I sure hope they are able to get it right.

Oh, they will get it right. God knows they are getting plenty of experience correcting this issue.

[JimC]

Oh, they will get it right. God knows they are getting plenty of experience correcting this issue.

But the question is...will they do anything to solve the problem permanently with new pistols?

First, they have to admit there is a problem

Unfortunately I think not!

[walkbyfaith]

Question about your return, did they send you out a box too or just a prepaid shipping label? I am sending my Kahr back as well (not for the same problem) but the shipping label they emailed me does not have an RMA number. Simply says "N/A" unless for some strange reason that IS the RMA number.

[S281]

At least you guys got a prepaid label, they wouldn't send me one, annoying how it just depends on thecs rep you get vs tthe standard procedure for warranty issues

[jocko]

At least you guys got a prepaid label, they wouldn't send me one, annoying how it just depends on thecs rep you get vs tthe standard procedure for warranty issues

was ur gun breaking followers??? what was ur isssue. If it was followers, u should have the ask for someone higher up to talk to as this should have been a prepaid for sure. If you have not sent it back yet, indeed call and talk to someone. Be polite and it might get u what u want to. How old was ur kahr?

[jocko]

Question about your return, did they send you out a box too or just a prepaid shipping label? I am sending my Kahr back as well (not for the same problem) but the shipping label they emailed me does not have an RMA number. Simply says "N/A" unless for some strange reason that IS the RMA number.

I would suspect u need to do the packagig of ur return item to them. I have not heard of kahr sending a box. I had to send my P380 back once and no box was sent. I really didn't expect one either..

[crazyjz]

No box!

Even I wouldn't expect them to ship me a box! I never throw away my gun boxes so I have a whole closet full of empty boxes! A shoe box with some styrafoam peanuts will probably work just fine!

Good luck w the repair.

[RRP]

But the question is...will they do anything to solve the problem permanently with new pistols?

First, they have to admit there is a problem

Unfortunately I think not!

Hopefully they prove you wrong, but lately evidence seems to be stacking in your favor.

[MBSL500]

It might be interesting to call Kahr customer service and tell them that you're considering buying a CM9, but you heard that there was problems with some of them breaking followers.
Anyone here want to bet what they'll tell you?

My money is on them telling you that "they've never heard of the problem" and "you're the first".

[getsome]

I have a nephew who is a LEO and we were talking at Christmas about guns and he asked me about my PM40 which he has shot but didnt like much due to the recoil....He asked me what I thought about him getting a new CM9 for a back up pistol....He told me his LEO friends said not to get a Kahr because they had too many problems and that he should get a Nano or a Sig 290 and I started to argue but then sadly due to the current problems with CM pistols breaking followers and going back to factory for other problems I had to tell him to get something else and that pained me...

Kahr needs to get this follower problem under control and not ship out another gun that will have to go back even at their expense...They can't possibly say they don't think it's an issue, all they have to do is look in the shipping dept in the FedEx in box area and remember that an unhappy customer packed up each and every one of those boxes....The time to make this right is now......

I was sorry that I couldn't recommend a Kahr to a relative who might have to depend on it to save his life and thats the truth and sometimes the truth hurts but thats how it is....

[codegeek]

My turn around was super quick! Keep us in the loop.

Sent from my SM-P600 using Tapatalk

[Tundra5.7]

I put the pistol and magazine with the broken follower in the original box with a note in it explaining my issue with the pistol. I included my name, address, contact phone number, return authorization #, and a request for a free magazine for my troubles(we'll see how that goes)!

I then placed the original box inside another box and sealed it up. I asked the CS rep if I needed to place the RA# on the outside of the box. He replied no, that it was mainly for my records.

I hope they do get it fixed right and I get it back quickly. It is by far the best small pistol I've ever had or shot.

I wonder if Kahr reasons the average person won't shoot these pistols enough to experience problems with them?

[actionexpress]

Is it just the CMs having this issue or are PM9s experiencing the same problem?

[JimC]

Is it just the CMs having this issue or are PM9s experiencing the same problem?

I have experienced three broken followers with my PM9...not all at once but over a 300+ rd. period.
The first one I contacted Kahr CS and they sent me a couple of new followers, three as I recall. After the third one broke, Being pissed off, I set the gun aside and considered my options and read more and more about broken followers in the CM and PM lines.
I contacted Jay at Kahr CS and after some "debate" on the paid return shipping, my PM9 went back in March of 2013 for...INSPECTED. REWORKED FEED RAMP. LUBED AND TEST FIRED OK according to the work sheet.
On two separate occasions I've fired 220 rds. thru it since w/o any problems, cleaned it and retired it to my gun safe. I can't trust the pistol for EDC at this point.