Trigger Bar wear into frame CM9

[Bawanna]

I frankly couldn't see what was being talked about based on the pictures. I had just focused in on that same spot Greg mentioned when I saw his post which I eagerly opened seeking enlightenment.

If indeed that is the trouble spot it looks like extra material (slag only tupperware) left behind and perhaps dragging or hindering the operation of the trigger bar.

So material where there really shouldn't be any?

The picture is good, I just can't pinpoint the issue for certain but I suspect Greg is onto something.

[jocko]

looks like left over polymer not properly trimmed away. I was under the impression this hle wa sout side the frame of the gun to, kwhere indeed the photo shows it is all internal. I will go with gregg, that if it was giving issues thenindeedit needed to go back or othewise I would have paid no attention to it. Ain't broke don't fix it. A real shame that he did not insist on kahr picking up the shipping though.

[PX15]

PX15, Welcome to the forums.
To be clear in my mind, is this the hole (red arrow) you are talking about?

Greg

Greg:

Yes the red arrow points to the worn area in my CM9.

Please let me say that up until I had a brief conversation with the the Kahr Customer Service Supervisor (Jay), I was pretty much a happy Kahr customer.

Not so much anymore.

I called Jay (someone here suggested it) to speak to him about the defect in my CM9 as well as to ask to have me shipping expenses (only $15.00) refunded, as I couldn't understand why a customer had to pay for return shipping on a firearm with a factory defect..

I was in a good mood when I described the worn area and asked that when the CM9 is delivered by UPS (scheduled for Wednesday) would he please take a look at it and once he sees the problem is definitely a factory defect would he be kind enough to refund my shipping expenses.

Thinking I'd come out ahead on the deal I suggested that he could EITHER refund the $15.00 I paid UPS, or he could just substitute another magazine in the box when the pistol was shipped back.

I am fully aware that a new magazine, at retail, is probably around $30.00, but I'm guessing Kahr pays less than $15.00 for them, so in effect I would be getting an extra magazine for $15.00, making me a happy camper, and it wouldn't cost Kahr anything and be good for customer relations in the bargain.

Jay told me that he "is not a gunsmith" (in so many words), and when the gunsmith examines my broken CM9 he will call me before any work is done, but repairs will "probably" be fixed under warranty.

I'm a senior citizen, 71 years old, and perhaps I have a lower tolerance for "attitude" than most, but I'm of the opinion that folks who work in "Customer Service" as a career should ratchet down attitude and concentrate on keeping customers happy if possible.

I have been a firearms owner (and NRA member) for decades and decades.

I have been carrying concealed (legally) since the summer of 1968.

I have had (in years past) dealings with Smith and Wesson Customer Service (on a new Walther PPS, which are imported and warranty service is provided by S&W) and it was excellent. S&W covered shipping expenses both ways.

More recently my Springfield XDs was recalled and shipping was paid both ways and when the XDs was returned there was free mag in the box for my inconvenience.

This Kahr CM9 problem?

This factory defect was only discovered by accident.

I dissembled the CM9 for routine maintenance and I found the area of wear.

I immediately took photos (those posted here) and emailed them to Kahr CS with the questions "is this just cosmetic, or will it affect the functioning of the pistol" and "is it SAFE to shoot now"?

Then I dissembled my 2nd CM9 to see if it has the same defect, (it's of the same age and rounds fired as the first) but it is perfect.. No wear whatsoever.

In 2 days I never heard back from Kahr regarding my photos and questions, so I reassembled the CM9 and took it out back test fire it.

If fired TWO times then "broke"..

It will not shoot now, period.

I had been carrying that pistol all winter as my cc choice, thinking I was well armed..

I was not.

Two rounds fired and I've have been sol.

Now, Kahr can either fix or replace my factory defect CM9, and reimburse my shipping expenses or not.

It's up to them.

If they chose not to do either I will request they return my broken CM9 (COD, no problem).

Then we'll go from there.

Thank you,

Jesse W. Pomeroy

[dohcacr]

In all situations that I've seen posted about Kahr customer service, I've yet to read one where the customer felt he/she was treated unfairly. I wouldn't expect anything different in your situation.

Instead of dwelling on your conversation with Jay, do something positive to perk up your day. Go out and vote!

[SGT5711]

Jesse,

Sorry to hear about your troubles. I was surprised to hear you say anything negative about Jay. From my personal experience, and by all accounts on this forum, Jay is highly respected as a helpful problem solver.

I am not exactly sure what the issue with your CM9 is, but I would like to make one suggestion. That would be to read the owner's manual which came with your CM9's. In your first post you stated neither CM9 had been fired more than 100 rounds. Then in your last post, you state you had been carrying the now non-working CM9 all winter as your ccw. Kahr clearly states in all of their manuals that their firearms require a 200 round break-in period before they should be considered reliable.

Chris

[PX15]

Jesse,

Sorry to hear about your troubles. I was surprised to hear you say anything negative about Jay. From my personal experience, and by all accounts on this forum, Jay is highly respected as a helpful problem solver.

I am not exactly sure what the issue with your CM9 is, but I would like to make one suggestion. That would be to read the owner's manual which came with your CM9's. In your first post you stated neither CM9 had been fired more than 100 rounds. Then in your last post, you state you had been carrying the now non-working CM9 all winter as your ccw. Kahr clearly states in all of their manuals that their firearms require a 200 round break-in period before they should be considered reliable.

Chris

Hi Chris.

I was surprised at the attitude I felt I got from Jay myself, but it is what it is..

Thank you for the suggestion about reading the owners manual, but I am fully aware that Kahr states their pistols require a 200 round break in period before it is to be considered "reliable".

I'm just guessing about the number of rounds I had fired, but it was no more than 100.

My personal experience has been that IF a quality pistol, not just a Kahr, is reliable after a couple of boxes have been fired thru it, and since neither of my CM9's had so much as one malfunction I felt perfectly confident both were reliable after firing what I personally considered to be a sufficient number of rounds.

Reliability, after the required 200 rounds, or 2000 rounds is not the issue I'm concerned about.

My concern is for abnormal wear that caused a complete failure to fire.

You should be able to fire thousands of rounds through your pistol without ever seeing the internal damage I found in my CM9.

I realize that I'm pretty much a visitor to this forum, and the interaction I had with Jay was contrary to the norm, but all I can say is I started out the conversation in a good mood and when I hung up from speaking to the gentleman I was pissed off.

I was never upset that the pistol had a defect, I was questioning why a customer had to pay return shipping on a Kahr firearm under warranty experiencing a catastrophic failure to fire, directly related to a factory defect.

When the defective CM9 is delivered tomorrow the gunsmith should immediately see the problem and immediately know it was a defect from the factory.

That should lead to a repair under warranty with a subsequent return to me pre-paid via UPS or FEDEX.

I feel my initial shipping expenses SHOULD be reimbursed, but if they chose not to do that, that's up to them.

Thank you for sharing that the experiences of the vast majority of forum members have been treated well by Jay.

I was not.

Or, I felt I was not.

I'm sure Jay can sleep well at night with no concern for my opinion on how our conversation went and my personal opinion on how he handled MY particular phone call.

I'm sure Kahr realizes that you cannot satisfy 100% of the people 100% of the time.

What I hate about this situation is that I am well pleased with my two Kahr CM9's and I expected a different response from Customer Service than I received.

I'm still a big Kahr pistol fan, unusual wear, causing a complete failure to fire, on one of my CM9's not withstanding.

I'm just not a big fan of Kahr's Customer Service policy regarding sending defective Kahrs back for warranty repair., nor the attitude I got from the supervisor of their Customer Service Department.

Thank you for taking the time to give your perspective on this situation.

Best Wishes,

Jesse