Has anyone had a botched repair job from Kahr service?

[diablo53]

I sent my PM9 in for repairs due to the barrel peening. I was sent back with a new slide and barrel..and some really nasty tooling/grinding done to the interior of the frame. It looks like they modified the old frame to fit the new slide, but left it looking like total crap. Scratches/sanding marks inside the handle were so rough that the magazine has wear marks that none of my other 4 mags have. Gun was received by Kahr Monday night, and received by me last night. I applaud Kahr for the turnaround but boo them for the workmanship.

I have contacted Kahr about the issue and I am waiting for an RMA and shipping label to send it back to them for frame replacement or whatever they can do to clean up the tooling marks


UPDATE: Kahr replaced my pm9 with a brand new
retail pistol. Complete with case and 3 mags. They even threw in an extra 7rd mag for a total of 4.

[Bawanna]

Keep us posted. This is kind of a new one on me. I can't think of any reason they would have to butcher the frame for a new slide. Nothing really changes on the lower end.

[diablo53]

[berettabone]

Kind of hard to believe........................that thing looks like a train wreck.......................

[diablo53]

Kind of hard to believe........................that thing looks like a train wreck.......................

THANK YOU! I was in such disbelief that I actually thought I was over reacting. I even had to compare it to pictures I have of the gun b4 I sent it off to make sure that it came back with the same frame.

[muggsy]

It wasn't necessary to take pictures to insure that it came backwith the same frame. If the frame was replaced the gun would have a different serial number, been returned to you through your local FFL and you would have had to go through another NIC background check. That's a federal law and Kahr isn't about to violate it.

[gb6491]

Keep us posted. This is kind of a new one on me. I can't think of any reason they would have to butcher the frame for a new slide. Nothing really changes on the lower end.

"Butcher" is an apt description Bawanna.
FWIW, I think the cut in the red outlined box above the trigger (which appears to have took a hit in the process) was done to accommodate the new barrel. It seems to me they've made a change to a wider lug at some point in production.


Perhaps the magwell damage came from a fixture used to hold the frame while they were making the clearance cut for the lug.
Regards,
Greg

[SlowBurn]

Wow. Mistakes happen and damage can occur in the repair process like anything else, but to send it back to you like that? Inexcusable. I would be disappointed if whoever did that kept his job.

[timboy]

Ughh that's pretty ugly,likley functional and just a cosmetic eyesore,but I know I would not be happy either,hopefully they make it right for you.
Making it function and making it right are not always the same thing.

[ppsnatcher]

I recently bought a set of wood grips from them. The set I was sent had a bit of tear-out that had been really poorly glued back in place. I contacted them and explained my disappointment and they assured me they would email a shipping label. I have emailed them since and never got a label or response. F those guys, even if they sent me a return label I don't trust them not to f up my order again.

Anybody know where to order parts other than their website?

[ReManG]

WOW, that is horrible work, even if it is functional.... I mean if you had sent the pistol to them in that condition and stated you had fixed a problem, they would deny you any kind of warranty work, even on the sights as you had modified the pistol.... but the veil of "professionalism" that being a company entails can go and return something to you with this kind of workmanship?? I dunno if I would ever trust Kahr either with that kind of work.... I did see a TP9 in an LGS that had the butt belt sanded with 80-100 grit and sent out the door like that and wrote it up here....But I did not have to (and did not) buy that pistol if I did not like the work....

The polymer frame is mostly cost of the tooling, there is more than likely less than $20 of energy and materials in casting one of those frames, the tooling is expensive, but the more you make, the cheaper it gets until mold replacement, I am sure there is some regulatory costs as well... The thing is, you got an RMA, and now another, so Kahr has probably given $100+ to FEDEX or UPS for this, plus they had to pay the polymer butcher at least 6 or 7 minutes of his time to do this damage, at least $5 labor, so HOW MUCH does a new frame for them REALLY cost? If it is not at least double the cost of Shipping and Labor of $105 (estimated) they are risking their REPUTATION in this day and age with the Forums allowing stuff like this to persist WAAAAAAY longer than one angry customer can do on their own.

I have to say, the supervisor/QA in customer service should be looking for new job if this is what they ship back to a customer, cant really blame the worker unless they are one and the same as QA, but then whats the point of having QA??? They need to make this right, damaging a customers product can (and obviously does) happen, I hope they make it right. If you would, let us know either way here on KahrTalk. Thanks for this information and the detailed pictures. Just incredible that someone thought this was "good to go" out the door.

It also tells me that Kahr does not even like to take out the trigger cross pin, they left the whole assembly in place and you can see the divot they took out of your trigger bar was from lowering a running end mill too deeply...which draws into the scheme of how good is their repair jig due to this and the damage in the mag well. The part I cannot figure is the damage near the cam, what were they doing back there that involves fitting a new barrel? Looks to me like someone wire wheeled the frame instead of hitting it on a buffer....

[jocko]

it sounds like u have an old style blunt nose PM9 THE BEST MADE imo). AND MAYBE UR TEXT ANSWERED A QUESTION THA Ti POSTED A FEW DAYS AGO. iT LOOKS LIKE ACCORDING TO gb PHOTO THAT THE BARREL UG HAS BEEN CHANTGE DON THE CW SERIES, NOT SURE IF THEY DID THE SAME TO THE pm SERIES BUT kahr has stated that frame modifications hav eto be done to fit a new style slide and barrel on an old style frame. My question is , have u fired the gun to see if it is reliable???That mag well crap IMO I would not even worry about, some of trhe other areas, are questionable..Just sayin

[ReManG]

BUT kahr has stated that frame modifications hav eto be done to fit a new style slide and barrel on an old style frame.

If you used a weedeater for haircutting would that be considered a modification of your hair style? I am comparing that weed eater for hair cutting to the workmanship (overall) on this repair... I mean it was a PM9 too, not that I would have expected them to do worse work on a CM series, but this was an expensive pistol at one point... who would pay someone else for work like this??? End-of-the-world-need-my-pistol-to-work situation, not a problem for this sort of workmanship if it gets you up and running, but Kahr touts their QUALITY. No degree needed here to determine what level of quality was utilized in this repair trip... AND IT GOT OUT THE DOOR...I sincerely hope they make this right for you OP... and you continue to participate in this forum....

I saw your other post on the mods, and yup, it looks like this answered your question about the differences between uppers Jocko... The next question is why? Do the MIM slide stops break? Kahr specifically states their slide stop pins (non MIM) are made from a proprietary steel for unmatched strength and toughness on their website, is this an endurance issue, or what?

OP, does your new barrel have the polygonal rifling, or is it a C series barrel with regular cut rifling???

[ReManG]

It wasn't necessary to take pictures to insure that it came backwith the same frame.

It will be my standard operating procedure after this post with ANY manufacturer to take pre photos prior to sending them in for service. This kind of stinks and I know they will follow the law for frame replacement, but in this case, it looks like they were doing a bang up job to AVOID replacing the frame for whatever reason... Where the line of demarcation is for "we went too far, replace that frame" is waaaay beyond where I would have thought it to be in this post...

[TheLastDaze]

if this is true then its no wonder they have so many problems with their guns...........

fire the lot of them I tell ya before its to late....

in hindsight there is no way this came from a gun MANUFACTURER I can machine parts WAY better than that with half the tools they use, and fwiw I have and have done plenty...........